Home > Fail > Google Sync Is Messed Up! Don’t Use It!

Google Sync Is Messed Up! Don’t Use It!


I currently use a BlackBerry Bold 9700 (aka the Bold 2) and this post is in regard to the Google for Mobile application for BB called Google Sync.

I have tried to use the GoogleSync app for BlackBerry and in its current incarnation I can only warn others to stay away from it.

Why you ask? A number of reasons:

1) If the app sees your BlackBerry has too many items listed in it vs what it will sync to your Gmail contact list it just deletes the extraneous stuff.

2) The app doesn’t have a log of what exactly it did other than to tell you the number of contacts “updated”, “deleted”, or “new” this is extremely problematic when you consider reason #1 when it deletes info from your contact list and there isn’t even a log file to tell you what exactly it has done.

3) The app doesn’t allow you to set which contact list – BB or Gmail takes precedence on conflict between the two.

Now for the real world application of the problems the above result in. I decided after having a couple of issues with the app previously to try it again but this time to use one of my random Gmail addresses that I never really use and has no contacts saved in it (and before I started I made sure to delete the 2 contacts that were in the Gmail contact list).
I then downloaded Google Sync for BB to my 9700 and ran it, setting it to log into the Gmail address which had no contacts stored.
The results?

Last Succesful Sync
New Contacts 706
Deleted Contacts 0
Updated Contacts 9

Updated Contacts 9???? What!?!?!?!
How could it have updated contacts when there weren’t any contacts within the Gmail account? What did GoogleSync update the contacts against? Further, what contacts did it “update” (read ‘change and delete some possibly important info’). There is no log of this info so am I now going to either have to go through all 700+ contacts and find where the info I am missing is and attempt to get it back OR just wait for the one day when I need this info and find out that I don’t have it because Google Sync decided to delete it.

Good thing I backed up my BB before this experiment! However, this post is a warning to warn anyone else off from using Google Sync for BlackBerry until A LOT of improvements are made to the software.

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