Airlines: Does Your Definition Of “On Time” Differ From The Rest Of The World?
Note: I have, on purpose, removed details of which airline the flight I am referring to is operated by. I am not trying to indict one airline. I do not know if all airlines are guilty of this or if it is just the one. I see no reason to start shouting from the rooftops which airline this is. If you recognize the website, fine. If you figure out based on the flight arrival time & your own research, fine – but you have waaaaay too much time on your hands!
I am about to head out to Pearson International Airport to pick up my friend who is arriving from England for a visit so naturally the first thing I did, knowing his flight is supposed to land at 5:55, is check the arrivals listings.
I first went to Pearson International’s shiny new website (http://www.torontopearson.com) and checked the arrivals listings:
Then, on a whim, I decided to go to the actual airline’s website and see if they were telling a different story in regard to the flight’s arrival. Here is what I was presented with:
At first when I saw the green “On Time” indicator at the top of the page I thought to myself, “Cool! Pearson’s website was wrong! The flight is actually on time!”
Then I thought, “Oh, CRAP! I now have 10 minutes less to get my butt out the door!”
Then, I looked closely at the page and saw the bottom where it lists the arrival information. Scheduled to land 17:55 with a revised landing time of 18:05. How is that “On Time”? Can I go for a job interview 10 minutes late and tell them I am TOTALLY on time because “Airline X” considers it on time? I should apply for a job at this airline and when I arrive late break out this screenshot and ask them to prove to me that I am late since by their own definition of “on time” I am exactly that.
The kicker here, ladies and gents, is that the flight managed to depart from Heathrow 2 minutes early. Not a big head start by any stretch of the imagination but it is an early take off. Still, Airline X is managing to be late and yet claiming they are on time.
Amazing. All I can do is shake my head and laugh.
Airliner silhouette picture above via http://www.airplaneclipart.com/free_airplane_clipart/airliner_silhouette_0515-1011-1111-5502.html