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“Made To Share.” That’s Great! Where’s The Mention Of Sites We Should Be Sharing On?

January 22, 2012 Leave a comment

Made To Share

I am sure most Canadians who are reading this blog recognize the logo above. I have taken the actual brand name out but I am aware that most of you will recognize the brand that made these commercials.

The brand name, however, is the only thing I have taken out of this screen shot. As I discussed in my previous post on removing barriers to engagement I have to wonder how it hasn’t occurred to this brand to include some links or information to their social media presences or even their website. Nothing, nada, not a word written. The campaign is called “Made to SHARE” for crying out loud! How has no one suggested to this brand that they actually make things sharable!

Before I go on let me make clear that, yes, I understand the campaign’s point is to encourage people to share the product amongst their friends but the word share has taken on a whole new meaning. As well, the actual ad that prompted this post was based around the idea of a picture of a guy being shared around by his family and friends on different mediums (phones, tablets, and computers) so it is obviously being done via some sort of online sharing even if it is only being done via email (unlikely as that is in this day and age).

This kind of makes me want to bang my head on the wall over and over and I am not an advertising professional. Maybe there is something here I am missing something that is obvious to anyone actually in the business but to me it seems like a massive miss. Not only isn’t any information listed on the advertising spot as shown above, they don’t have a YouTube channel where they can put up for ready access all their “Made to share” advertising spots so people can….wait for it….SHARE THEM! 

Why? Please. Tell. Me. Why. It makes absolutely zero sense to me that they wouldn’t be attempting to convert this campaign by encouraging it go viral. Seems like a pretty obvious move to me but, again, maybe I am missing something.

Brands: ‘Tis NOT Better To Have Loved & Lost, Than Never To Have Loved At All (Online)

January 16, 2012 Leave a comment

20012.01.16 Tweet about Co Engage & Disengage

In his poem ‘In Memoriam A.H.H.’ 19th Century English poet Alfred, Lord Tennyson wrote:

‘Tis better to have loved and lost

Than never to have loved at all.

But this post is going to dispute that when it comes to corporate communications on Twitter. Well, OK, not really out and out dispute it because I wasn’t in love with the brand I am referring to in the tweet about (which you can find here) but I felt a little bit of poetry would class up the post.

What I was referring to in the tweet above is a brand who engaged with myself and a friend when we started talking about an article I read in LifeHacker. I thought this was one of the most brilliant things I had read that day and planned to give it a try when my friend told me about a product that does just this and she uses it all the time. I tweeted at the brand who makes the product in question – which as far as we knew was not available in Canada – and asked if it was available in Canada and the replied fairly quickly and told us that, yes, it was available in Canada.

To say we were happy is an understatement. I quickly went out to try and find this item at one of the chains mentioned and came up empty. I checked the chain’s online web catalog and came up empty. Each time I made a step following the advice of that brand I tweeted back at them what I was doing and the results. They never answered. It has been the better part of two weeks and still, they haven’t answered. In that time they have tweeted 15 times, the last time being on January 14th and not one time did they respond. (The first time when they did reply and tell us some info it took them about 12 hours.)

It would be one thing if they had never replied in the first place to our tweets, I would be totally fine with that because not every company and brand monitors all aspects of their social media presence, preferring to register their name and just leave it. This is the reality of the world we live in and no harm no foul if that’s the case. It would also be, sort of OK if they only came on once a month to respond to queries and hadn’t been online since the day they told me and my friend their product was available at Chain X and weren’t present to see my response. But they have been available, they have been present, they have been not only tweeting but interacting with other Twitter users and ignoring me is just bad for business. Doing this makes me feel as if I were talking to the Volcano Insurance Salesman that Peter dealt with in an episode of Family Guy from a long while back (best quality I can find.)

Do you think pretending not to be there while answering and interacting with other people is really going to have a positive response? It won’t. You’re just pissing potential customers off and ruining any relationship you may have had with them.

I have waited a while (more than 10 days) to write this blog post because I wanted to give the brand a chance to redeem themselves. They haven’t.

Better to not be doing it all than to be doing it wrong.

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