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Posts Tagged ‘Statement of Rights and Responsibilities’

Facebook Friendship Doesn’t Opt Me In To Your Email List! Online Etiquette For The 21st Century

December 20, 2011 2 comments

I met a person in late April of 2010 (as evidence by the confirmation email of our friend status on Facebook still archived in my account) and have seen him once or twice since then but – as many of you already know – being a Facebook friend doesn’t mean you’re necessarily “real” friends. He added me to LinkedIn in May of this year and a couple of days after I accepted his invitation to connect I got an email from him with the subject: “Introduction to Real Estate.”

I had never given this guy my email address (aside from it being listed on LinkedIn and Facebook) and the email he sent was unsolicited and was all about how he was beginning a business as a ‘Real Estate Sales Representative.’ Great for him but I was confused as to how I had been added to his list of people to send the announcement to. I emailed him back and had the conversation you see below:

Note: The only changes I have made were to remove identifying information.

His reply to my final email as you see above was to explain to me how he did it. He either didn’t get how perturbed I was (read between the lines dude!) or didn’t care. I wasn’t happy about the whole thing but let it go after that because it didn’t seem worth fighting over and being a jerk about. I assumed I was not the only one who had the nerve to call him out on spamming people. I also, quite obviously, opted out of receiving further emails from him.

When he joined Twitter a month later – in June – he started following me. I gladly gave him some advice on how to be more effective for his business on Twitter thinking that helping him would mean he was less likely to be spamming people. I told him to first and foremost change the default profile picture which he did pretty quickly and then mentioned a couple of other things which seem pretty obvious to the average person who spends a lot of time on Twitter and the social web but may not be to others.

Then the night of December 12th I had another conversation with Lani. The conversation you see below is one that actually happened and is unedited. When reading it remember that I was half asleep as it began at 12:45am and that this wasn’t the first time that I had dealt with him and was already quite wary of the way he conducted himself online…remember I had also been following him on Twitter for half a year and saw him pretty much ignore all of my suggestions.

Conversation with a Facebook & Email Spammer

The full conversation, the only edit I have made is to white out his name.

If you read the beginning of our conversation you’ll see I was being as noncommittal as possible. I tried to avoid the issue giving brief sort of funny smart aleck answers to his questioning and he should have just left it at that. If someone isn’t at all interested in the conversation how far do you keep pushing? After I could see he wasn’t getting it I just straight up called him as I saw him – a spammer. I also sort of saw it as my right once he called me a ‘guru’ which I don’t think I am but if he was going to call me a guru which meant he considered me a master and leader and teacher I was going to do my duty to him and teach him. Sure I could have sugar-coated it but he clearly hadn’t gotten it before when I had tried to do that via our email exchange so this time I had had enough.

Facebook Statement of Rights and Responsibilities 5.7 highlighted

Oh, after this exchange he decided to unfriend me on Facebook. Sure, I was rude but was I in the right? I totally think so. What he had done with his email stunt was actually illegal according to Facebook’s rules. As you can see above, Facebook has very specific rules for people using Facebook and for protecting its user’s rights. The Facebook “Statement of Rights and Responsibilities” says that “[i]f you collect information from users, you will: obtain their consent, make it clear you (and not Facebook) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it.” Lani’s entire argument for how he was

I know this was a long preamble but it brings me to a few points of etiquette that everyone should already be aware of but it seems they are not:

  • If I hand you a business card that does not mean I am opting in for your email list. It means I want you to have my email and for you to personally be able to get in touch with me.
  • Facebook friendship does not mean I have opted in to your email list.
  • The fact that you have an opt-out option in your email list is irrelevant. Those listed have to have opted-in to your list in some way before you can send that first email. Even if it wasn’t a direct violation of Facebook’s rules and what is legal and illegal in Canada and the USA (according to privacy laws) it is an extreme breach of trust given to you when I friended you on Facebook.
  • You are not Jean Valjean (aka 24601) and the fact that this is your livelihood you are breaking the law for does not make it OK to break the law and breach people’s trust by misusing their information. By that logic we should be doing nothing to stop spammers and hackers because it is their livelihood to do malicious things on the internet (OK, some of them are just jerks but you get the point).

Also, don’t call someone a guru if you don’t darn well mean it. I don’t think I am a guru, I think I haven’t even begun to scratch the surface of the knowledge I would need to amass before I could even hope to meet with a guru and be able to have an intelligent conversation with them beyond the words “Hello, my name is Dan.” BUT as I said above, if you submit yourself to my teachings by calling me a guru don’t get insulted when you don’t like what you hear. I call them as I see them and give people straight answers.

When people comment on this blog and when I comment on other people’s blogs (usually requiring an email address to be entered) I don’t expect to be added to mailing list. How many blogs have you seen which go out of their way to assure you that they take your privacy very seriously when you give them your email address, there’s a reason for that.

Do you have anything to add to this? Have things like this ever happened to you? Think I was too harsh on him in our Facebook conversation? Let me know!

 Sketched Mailbox with ‘@’ symbol aka MC900341788 via Microsoft Office

Facebook “Statement of Rights and Responsibilities.” You can find the full text here.

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